Your privacy matters to us. This page explains exactly what personal information 9piso collects, how we use it, and the steps we take to keep it safe for every player in the Philippines.
Last updated: June 2025 · Applies to all registered users in the Philippines
9piso is a Philippines-focused mobile entertainment platform offering sports betting, live casino games, fish shooting games, and a VIP rewards programme. This Privacy Policy applies to all users who register an account, visit our website, or interact with any feature of the 9piso platform. We are committed to handling your personal information responsibly and in accordance with applicable data protection principles recognised in the Philippines. By creating an account or continuing to use our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should stop using the platform and contact our support team to close your account. We may update this policy from time to time, and the most current version will always be available on this page with the date of the latest revision clearly shown.
When you register an account with 9piso, we collect personal information that is necessary to operate your account and comply with our verification requirements. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical information automatically when you use our platform, such as your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players across the Philippines. If you contact our support team, we may retain records of that communication, including any information you voluntarily share to help resolve your query. We do not collect sensitive personal information such as government-issued ID numbers unless specifically required for identity verification purposes, and in those cases the data is handled with additional care.
The personal information we collect is used primarily to operate and maintain your 9piso account, process your deposits and withdrawals in PHP, and deliver the gaming and entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your activity data helps us personalise your experience, recommend relevant games or features, and administer the VIP rewards programme based on your engagement level. We may also use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify you individually. Where required by law or regulatory authority in the Philippines, we may use your information to fulfil compliance obligations, including identity verification and anti-money laundering checks. We will never use your personal data to make automated decisions that have a significant legal or similarly serious effect on you without providing a means for human review.
9piso does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors that handle PHP transactions, identity verification partners, and cloud infrastructure providers — all of whom are bound by strict confidentiality obligations. In cases where we are legally required to disclose information, such as in response to a valid court order, regulatory request, or law enforcement inquiry in the Philippines, we will comply with those obligations while taking reasonable steps to notify you where permitted. If 9piso undergoes a business restructuring, merger, or acquisition, your personal data may be transferred as part of that process, and you will be notified in advance of any material change to how your data is handled. We do not share your information with other players or make your account details publicly visible in any way. Any third-party partners we work with are carefully vetted and required to maintain data protection standards consistent with this policy.
We apply a range of technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse. All data transmitted between your device and the 9piso platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured environments with restricted access controls. Our systems are monitored continuously for suspicious activity, and we conduct regular security reviews to identify and address potential vulnerabilities. You also play an important role in keeping your account secure — we strongly recommend using a unique, strong password and never sharing your login credentials with anyone. If you suspect that your account has been compromised or that your personal data has been accessed without your authorisation, please contact our support team immediately at [email protected]. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage all players in the Philippines to practise good digital hygiene when using any online service.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and operational obligations. Transaction records and account activity logs may be retained for a minimum period as required by applicable financial regulations in the Philippines, even after an account is closed. When your data is no longer needed for any legitimate purpose, we will securely delete or anonymise it in accordance with our internal data retention procedures. If you request the deletion of your account, we will process that request promptly, subject to any retention obligations that prevent immediate deletion. You may contact our support team at [email protected] to enquire about the specific retention period applicable to your account data. We do not retain data beyond what is necessary, and we review our retention practices regularly to ensure they remain proportionate and compliant.
As a user of the 9piso platform in the Philippines, you have the right to request access to the personal information we hold about you and to receive a copy of that data in a readable format. You may also request corrections to any inaccurate or incomplete information associated with your account, and we will action those corrections promptly upon verification. If you wish to object to a particular use of your data or request that we restrict processing in certain circumstances, you can submit that request to our support team and we will respond within a reasonable timeframe. You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations. We will not discriminate against you or restrict your access to platform features simply because you have exercised your data rights. To submit any data-related request, please contact us at [email protected] with your account details and a clear description of your request.
9piso uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a player. Essential cookies are required for core functionality such as maintaining your login session, remembering your preferences, and processing transactions securely. We also use analytical cookies to understand how users navigate the platform, which features are most popular, and where improvements can be made — this data is collected in aggregated form and does not identify you personally. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertising or to track your activity across other websites. By continuing to use the 9piso platform, you consent to our use of cookies as described in this policy, and you can withdraw that consent at any time by adjusting your browser settings.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9piso handles your personal data, we encourage you to get in touch with our support team directly. You can reach us by email at [email protected], and we aim to respond to all privacy-related enquiries within five business days. When contacting us, please include your registered account email address and a clear description of your query so we can assist you as efficiently as possible. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority in the Philippines. We take all privacy complaints seriously and will investigate each one thoroughly and fairly. This policy was last reviewed in June 2025, and we recommend checking this page periodically for any updates that may affect how your data is handled.
If you have concerns about your data or want to know more about how 9piso protects your privacy, check our FAQ or get in touch with our support team.