Gaming should always be fun. At 9piso, we are committed to helping every player in the Philippines stay in control, set healthy limits, and enjoy entertainment safely and responsibly.
Applies to all registered players · Philippines market
9piso believes that entertainment should never come at the cost of your wellbeing. We have built practical tools and clear guidelines to help every player in the Philippines enjoy gaming in a healthy, balanced way.
You can set daily, weekly, or monthly deposit limits on your 9piso account at any time. These limits help you stay within a budget that is comfortable for you and prevent impulsive overspending. Once a limit is set, it takes effect immediately and can only be lowered right away — increases require a short cooling-off period to protect you. We encourage all players in the Philippines to set a deposit limit before they start playing. This simple step is one of the most effective ways to keep gaming fun and stress-free.
Losing track of time is easy when you are enjoying live casino games or sports betting. 9piso provides session time reminders so you always know how long you have been playing. You can configure these reminders in your account settings to alert you after a set number of minutes or hours. Taking regular breaks keeps your mind fresh and your decisions clear. We recommend stepping away from the platform for at least 15 minutes every hour, especially during longer gaming sessions.
If you feel that gaming is becoming difficult to manage, 9piso offers self-exclusion tools that let you pause or close your account for a chosen period. You can request a temporary break of 24 hours, 7 days, 30 days, or a longer-term exclusion of up to 12 months. During any self-exclusion period, you will not be able to log in, deposit, or place bets on the platform. To activate self-exclusion, contact our support team at [email protected] and we will process your request promptly. We take every self-exclusion request seriously and will never pressure you to return before you are ready.
9piso strictly prohibits anyone under 21 years of age from registering or using the platform, in line with Philippine gaming regulations. We verify the age of all new players during the registration process and may request additional documentation at any time. If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent accidental access. Any account found to belong to a minor will be closed immediately and all funds returned. Protecting young people from gambling harm is a responsibility we take very seriously.
In addition to deposit limits, you can set a maximum loss limit for any given day, week, or month on your 9piso account. Once your loss limit is reached, the platform will automatically prevent further bets until the limit period resets. This feature is designed to protect you from chasing losses, which is one of the most common patterns associated with problem gambling. Setting a realistic loss limit before you start each session is a habit we actively encourage among all our players in the Philippines. Your financial wellbeing matters more to us than any single bet.
If you or someone you know is struggling with gambling-related issues, help is available. Our support team at 9piso is trained to listen without judgement and can guide you towards the right resources. In the Philippines, you can also reach out to the National Council on Problem Gambling or speak with a licensed counsellor for professional assistance. Recognising that you need help is a sign of strength, not weakness, and we are here to support you every step of the way. You are never alone in this — reaching out is always the right move.
Problem gambling can develop gradually and is not always easy to recognise in yourself. Being aware of the early warning signs is the first step towards staying in control. If any of the following apply to you, we encourage you to use our self-exclusion tools or contact our support team right away.
Our support team is available around the clock. If you want to set limits, request a break, or simply learn more about staying safe on 9piso, we are ready to help.